Skip to content
AI Consulting Bali
WhatsApp automation

Instant guest replies on WhatsApp and SMS

Personalised messages at scale for villas and travel agencies — booking confirmations, multi-language answers, reminders and lead follow-up, sent in seconds instead of hours.

Book a discovery call See the guest journey
Person replying to chat messages on a phone at a laptop
What we automate

Messages that run themselves

Each flow connects the WhatsApp Business API to the booking, CRM and lead tools you already use.

  • 01 / 05

    Booking system to WhatsApp

    A confirmed booking in your PMS triggers a personalised message with directions and a guestbook link.

  • 02 / 05

    WhatsApp chatbot

    Answers on tours, transfers, policies and local tips, drawn from your own knowledge base.

  • 03 / 05

    Multi-language chat

    Detects the guest’s language, answers from your data and replies in that language.

  • 04 / 05

    Lead follow-up

    Instant acknowledgement, a qualifying question and timed follow-ups for every enquiry.

  • 05 / 05

    Reminders

    Automated reminders that reduce no-shows for bookings and extra services.

Villa pool deck facing the sea
Accuracy & trust

Automation guests actually trust

Guests trust automated messages that are personal, useful and open about being automated — with a person one tap away.

  • Answers drawn from your knowledge base
  • A clear brand voice in every message
  • Replies in the guest’s own language
  • Easy handover to a human agent
Guest journey

From booking to review request

Touchpoints across the stay, automated so your team can focus on in-person service.

  1. 01

    Instant

    Booking confirmed

    Confirmation, directions, an airport-transfer offer and early check-in options.

  2. 02

    Pre-arrival reminder

    Before arrival

    A reminder of the stay and a request for dietary needs or scooter rental.

  3. 03

    Welcome message

    Check-in

    Wi-Fi details, emergency contacts and a digital guide to nearby attractions.

  4. 04

    In-stay service

    During the stay

    Housekeeping scheduling, house rules and in-villa services such as massage or cooking classes.

  5. 05

    Feedback

    After check-out

    A thank-you message and a request for an online review.

FAQ

WhatsApp automation questions

For villas and travel agencies in Bali.

More questions
How do I connect my villa booking system to WhatsApp?

Your PMS sends booking data through an API or webhook to n8n, Make or Zapier, which sends a templated message via the WhatsApp Business API the moment a booking is confirmed.

Can my travel agency run a WhatsApp chatbot?

Yes. A chatbot built on ChatGPT or Claude retrieves answers from your knowledge base — tours, policies, local information — so replies stay accurate instead of invented.

Do guests trust automated WhatsApp messages?

They do when messages are personal, relevant and useful, written in a clear brand voice, and guests know they can reach a person whenever they need one.

How is a WhatsApp setup priced?

Set-up is scoped by integrations and workflows; message credits depend on volume. You receive a proposal in IDR & USD after discovery.

Let’s talk

Automate your guest messages

Tell us on WhatsApp how guests reach you today — we’ll map the first messages worth automating.

Book a discovery call

Prefer email? bd@juaraholding.com

Mon–Fri, 09:00–17:00 WITA